1. What These Terms Cover
These Terms of Service (“Terms”) govern access to and use of Eden Educate, our white-label course and credentialing platform, by the business customers who subscribe to it (“Academies,” “you”). An Academy is typically a medical-aesthetics trainer, clinic, or education business operating a branded training site on our platform.
Your students are your customers, not ours. Students access your academy site under terms you present to them; these Terms govern the relationship between Eden and you. You are responsible for maintaining appropriate terms and policies for your own students.
By creating an account, starting a subscription, or using the platform, you agree to these Terms on behalf of your business and warrant that you have authority to do so.
2. The Service
Eden Educate provides, depending on your subscription tier: a branded training website on your own custom domain; course hosting and video delivery; student enrollment and progress tracking; automatic certificate generation; quizzes (including AI-assisted quiz generation); student discussions; marketing automations and announcements; post-purchase offers and cart recovery; team admin seats; and related features as described at the time of purchase.
We may improve, modify, or discontinue features over time. We will not materially reduce the core functionality of your paid tier during a period you have already paid for.
3. Accounts, Seats, and Security
You are responsible for your account credentials, for the actions of admin users you invite (“seats”), and for maintaining accurate account information. Seat limits per tier are enforced by the platform. Admins you invite act on your behalf; you are responsible for their use of the platform. We offer two-factor authentication and strongly recommend enabling it.
4. Subscriptions, Billing, and Refunds
- Tiers and pricing. Current tiers, prices, and features are stated at purchase. Subscriptions are billed monthly or annually in advance through Stripe.
- 30-day money-back guarantee. If you are not satisfied, you may cancel within 30 days of your first subscription payment for a full refund of that payment.
- Renewals and cancellation. Subscriptions renew automatically until canceled. You may cancel at any time; cancellation takes effect at the end of the current billing period, and no partial-period refunds are given outside the 30-day guarantee.
- Failed payments. If payment fails, we may retry and notify you. Continued failure may result in suspension or cancellation of your subscription.
- Price changes apply from your next renewal with at least 30 days’ notice.
5. Student Payments. You Are the Merchant
Student purchases on your academy site are processed through your own Stripe account via Stripe Connect. You are the merchant of record for every student sale. This means:
- Student sale revenue is paid out to your Stripe account. Eden charges a platform fee on each sale (5% on Starter, 2% on Growth, 0% on Pro). The fee is deducted before payout.
- You are responsible for student refunds, chargebacks, disputes, taxes (including sales/VAT obligations), and receipts for your student sales.
- Your use of Stripe is governed by Stripe’s own terms, which you must accept and maintain.
Eden provides refund tooling inside the dashboard as a convenience; the refund decision and liability are yours.
6. Your Content and Your Responsibilities
You own your content, courses, videos, text, images, branding, and any other material you upload (“Academy Content”). You grant Eden a limited license to host, process, transmit, and display Academy Content solely to operate the service for you.
You warrant that:
- You have all rights needed to your Academy Content;
- Your content and training comply with the laws and professional regulations that apply to you, including the medical, clinical, and professional-training regulations of the jurisdictions where you and your students operate;
- Your content is accurate and does not present a danger to students or their future clients when followed as instructed.
Eden does not review, verify, or endorse the clinical or professional accuracy of any Academy’s training.
7. Certificates Are Your Credentials, Not Ours
Certificates issued through the platform are issued by you, in your academy’s name, to your students. They are not degrees, government licenses, or third-party accreditations, and Eden makes no representation about their recognition by any regulator, employer, or insurer. You are responsible for ensuring your certificates comply with any rules that govern credentials in your field and jurisdiction.
8. Student Access If Your Subscription Ends (Grace Period)
If an academy’s subscription ends, enrolled students retain access to their courses for 45 days from cancellation. Certificates already issued remain valid indefinitely, certificate documents remain downloadable via the permanent links delivered to students at issuance, independent of the academy site.
After the 45-day grace period, the academy site and its courses become unavailable to students. Re-subscribing before the window closes restores normal operation with no interruption.
You agree that we may notify your enrolled students of the closing date when your subscription ends, so they can complete courses in progress.
9. Acceptable Use
You may not use the platform to: break the law; infringe others’ rights; upload malicious code; harass or abuse anyone; sell training you are not qualified or licensed to provide where such qualification is legally required; misrepresent certificates as government licenses or accreditations; or attempt to breach, probe, or overload the platform’s security or infrastructure. We may suspend or terminate accounts for material violations.
10. AI-Assisted Features
Some features use artificial intelligence, including AI-generated quizzes from your course videos and an AI support assistant. AI-generated material is a draft, not professional, legal, medical, regulatory, or educational advice, and AI outputs can contain errors. You are responsible for reviewing AI-generated quiz content before publishing it to students and for ensuring any resulting content is accurate, appropriate, and lawful. Do not submit protected health information, payment-card data, or other sensitive information to AI features. Content processed by AI features may be handled by the third-party AI providers listed in our Privacy Policy.
11. User Content, Reporting, and Copyright
You are responsible for all Academy Content and all content submitted by your admins, instructors, and students through your academy site, including discussion posts (together, “User Content”). You must not submit User Content that is unlawful, defamatory, invasive of privacy, infringing, deceptive, or otherwise harmful. We may remove or restrict access to User Content where reasonably necessary to protect the service, users, or third parties, or to comply with law; we are not obligated to review User Content before it is published.
To report allegedly unlawful or infringing User Content, email hello@edeneducate.io with the URL or other location, a description of the concern, and your contact details. Repeat or serious violations may result in suspension or termination. Copyright complaints and counter-notices follow our Copyright & DMCA Policy, which sets out the designated agent and the notice-and-takedown procedure.
12. Eden's Intellectual Property
The platform, its software, design, and everything that isn’t your Academy Content, belongs to Eden Platforms LLC. Your subscription grants use, not ownership. You may not copy, resell, reverse-engineer, or build a competing service from the platform.
13. Data on Termination
If your subscription ends, you may request an export of your Academy Content and student roster data within 30 days of the end of the student grace period, after which we may delete academy data in the ordinary course.
14. Data Processing Addendum
Where we process personal information about your learners, customers, or site visitors on your behalf in providing Eden Educate, we do so as your service provider (or processor under GDPR/UK GDPR where those laws apply). Our Data Processing Addendum forms part of these Terms and applies automatically to every subscription. It sets out our service-provider commitments under the CCPA, our security measures, our subprocessor list, our breach-notification timing, and how personal information is deleted or returned when a subscription ends. If the Addendum conflicts with these Terms on the processing of personal information, the Addendum controls.
15. Disclaimers
The service is provided “as is” and “as available.” We do not warrant uninterrupted or error-free operation. To the maximum extent permitted by law, we disclaim implied warranties including merchantability, fitness for a particular purpose, and non-infringement.
16. Limitation of Liability
To the maximum extent permitted by law: Eden’s total liability arising out of these Terms or the service is capped at the subscription fees you paid to Eden in the 12 months before the claim; and Eden is not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost revenue, or lost data.
17. Indemnification
You will defend and indemnify Eden against third-party claims arising from your Academy Content, your training or certificates, your student relationships and sales, or your violation of law or these Terms.
18. Changes to These Terms
We may update these Terms with at least 30 days’ notice for material changes (email to your account address). Continued use after the effective date constitutes acceptance.
19. Governing Law, Arbitration, and Class-Action Waiver
These Terms are governed by the laws of the State of Arizona, without regard to conflict-of-law rules.
Except where prohibited by applicable law, any dispute, claim, or controversy arising out of or relating to these Terms or the service will be resolved by binding individual arbitration, rather than in court. The arbitration will be administered by the American Arbitration Association under its applicable Commercial Arbitration Rules, with one neutral arbitrator. Either party may bring an individual claim in small-claims court if it qualifies, and either party may seek temporary or preliminary injunctive relief in court to protect intellectual-property or security rights.
You and Eden may bring claims only in an individual capacity, not as a plaintiff or class member in any class, collective, consolidated, private-attorney-general, or representative action. You may opt out of arbitration and this class-action waiver by emailing hello@edeneducate.io from the account email within 30 days after first accepting these Terms, with the subject line “Arbitration Opt-Out” and your Academy name. This section survives termination of these Terms.
20. Contact
Eden Platforms LLC, hello@edeneducate.io